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faq
Frequently Asked Question
Getting Started
How long does it take to complete the translation?
It depends on its volume of translation, document type, and language pair you need. However, our output or capacity is quite significant due to working in a team. A linguist can provide 2,500 word per day and we have more than 10 linguists in each language pair. So, we can speed up the deadline as requested.
To know the quality of your translation, May I ask a sample test?
Yes. Of course. We can provide you a sample translation in limited words.
How TransCore select the translator(s)?
We have strict vendor and translator selection based on minimum requirement by sending a qualification test either inhouse or freelancer. There is a training and onboarding process before assigning task.
Can I select directly to choose your translator?
We can help you to provide the translator(s) who meet your needs. However, the detailed data of our translation is provided in blind information due to confidentiality reason.
What file formats are supported by TransCore?
We professionally doing various file format including office formats, graphic formats, and CAT tool format. We can also convert the source file with different format of output translation.
Account & Billing
How to count the translation cost?
We charge per word count. All words are counted using spreadsheet or CAT tool statistical word count. However, for certain client we apply fuzzy match as agreement.
Is there any cancelation fee if I cancel the order?
We would not charge the cancelation cost. However, If the project is running, we will discuss to client regarding for cancelation cost
Does the price of translation service for each field are different?
Yes. There is a different rate between specific field to general field because we also need translator that expertise on its work.
Can I get an invoice from you for this service?
Yes. Of course. We can send you invoice(s)based on detailed task.
Should I make a deposit?
No need a deposit. You can pay after receive translation or output file. We will send it partially or protect the file(s) if possible.